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Privacy policy

XPT Services Ltd

Effective Date: March 11, 2025

Last Updated: March 11, 2025

Introduction​

XPT Services Ltd ("we," "us," or "our") is committed to protecting the privacy and personal information of our customers, clients, and users ("you" or "your"). This Privacy Policy outlines how we collect, use, store, disclose, and protect your personal information in accordance with the Privacy Act 2020 of New Zealand and other applicable laws.

By engaging with our services, website, or products, you agree to the terms outlined in this Privacy Policy. If you do not agree with this policy, please do not use our services.

1. Information We Collect​

We may collect personal information from you in the following circumstances:

1.1 Information You Provide

  • Identity and Contact Details: Such as your name, email address, phone number, postal address, or other identifiers you provide when interacting with us (e.g., through forms, emails, or phone calls).
  • Transaction Information: Details related to purchases, payments, or services you request from us.
  • Other Voluntary Information: Any additional information you choose to share with us, such as feedback, survey responses, or preferences.

1.2 Information We Collect Automatically

  • Website Usage Data: Information such as your IP address, browser type, device information, and pages visited, collected via cookies or similar technologies when you use our website.
  • Service Interaction Data: Logs of your interactions with our services, such as timestamps or usage patterns.

1.3 Information from Third Parties

We may receive information about you from third parties, such as business partners, service providers, or publicly available sources, where permitted by law.

2. How We Use Your Information​

We collect and use your personal information for the following purposes:

  • To provide, manage, and improve our services and products.
  • To process transactions and fulfill your requests.
  • To communicate with you, including responding to inquiries or sending updates about our services.
  • To comply with legal obligations under New Zealand law.
  • To analyze usage trends and improve our website and offerings.
  • For marketing purposes (e.g., sending promotional offers), where you have provided consent or where permitted by law.
  • To protect our legitimate business interests, such as preventing fraud or ensuring security.

We will only use your personal information for the purposes for which it was collected, unless we obtain your consent for a new purpose or it is otherwise allowed under the Privacy Act 2020.

3. Disclosure of Your Information​

We may share your personal information with:

  • Service Providers: Third-party vendors (e.g., payment processors, IT support) who assist us in delivering our services, bound by confidentiality obligations.
  • Legal Authorities: When required by law, court order, or to protect our rights, safety, or property.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to a successor entity, subject to privacy protections. With Your Consent: Where you have explicitly agreed to the disclosure.

We do not sell or rent your personal information to third parties for their marketing purposes.

4. Storage and Security​

  • Where We Store Your Information: Your personal information is primarily stored within New Zealand. If transferred overseas (e.g., to cloud service providers), we ensure compliance with Privacy Act 2020 requirements, such as using providers with comparable privacy safeguards.
  • How We Protect It: We implement reasonable technical and organizational measures (e.g., encryption, access controls) to safeguard your information from unauthorized access, loss, or misuse.
  • Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After this period, it will be securely deleted or anonymized.

5. Your Rights​

Under the Privacy Act 2020, you have the following rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you.
  • Correction: You may request that we correct any inaccurate or incomplete information.
  • Withdrawal of Consent: Where we rely on your consent, you may withdraw it at any time (though this won’t affect actions already taken).
  • Complaints: If you believe we have mishandled your information, you may lodge a complaint with us or the Office of the Privacy Commissioner (www.privacy.org.nz).

To exercise these rights, contact our Privacy Officer at the details provided in Section 9.

6. Cookies and Tracking Technologies​

We use cookies and similar technologies on our website to enhance your experience and collect usage data. You can manage your cookie preferences through your browser settings.

Our website or services may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing personal information.

8. Changes to This Privacy Policy​

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the "Last Updated" date revised. For significant changes, we may notify you directly where practicable.

9. Contact Us​

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Email: [email protected]

Phone: +64 21 0804 7593

This Privacy Policy is governed by the laws of New Zealand. XPT Services Ltd is committed to ensuring your privacy is respected and protected in all our operations.